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Letter to your bank to correct wrong credit information

My credit report shows something wrong that my bank reported. How do I ask the bank to correct it?

Fill in your details for a free Word and PDF copy

Write to the bank that reported the information. This letter is for a commercial bank. Para 35 of the Reserve Bank of India (Commercial Banks – Credit Information Reporting) Directions, 2025, dated 28 November 2025, sets the timelines. RBI issues separate Directions for NBFCs, cooperative banks and credit bureaus.

Para 35 says a credit institution pays compensation if it does not send updated credit information to the credit information companies within 21 calendar days of being informed by the complainant or a credit information company. It also gives Rs 100 per calendar day if a complaint is not resolved within thirty calendar days from the date of its initial filing. The complainant is told of the action taken in all cases, with reasons if the complaint is rejected.

The letter names the account and the bureau, says what the report shows and what it should show, and asks the bank to send the corrected information within 21 calendar days of receiving the letter, or of your first complaint, if earlier. It asks for any compensation due to be paid as the Directions provide. Keep a copy and proof of delivery.

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What you get

  • Credit report dispute letter to a bank, as a Word file to edit and a PDF to print

Example with made-up names

Request to correct credit information reported to a credit bureau

Date: 24 October 2026

To: The officer in charge of complaints, Sample Commercial Bank Limited, Retail Loans, Main Branch, MG Road, Kochi, Kerala 682011.

From: Meera Nair, 22, Lake View Road, Kochi, Kerala 682016. Contact: meera.nair@example.com.

Subject: Correction of credit information reported for personal loan PL/2024/118842

Dear Sir or Madam,

I am writing about the credit information that you reported to Sample Credit Bureau for personal loan PL/2024/118842 held with you. I am a borrower and this letter is my complaint that the information is wrong.

I saw the credit report dated 10 October 2026. It shows: The loan is shown as overdue by 90 days, with an outstanding balance of Rs 48,000.

The information should show: The loan was closed on 30 September 2026 with no amount outstanding and no overdue instalment.

I first raised this with you on 12 October 2026.

I ask you to correct the information, to send the updated credit information to Sample Credit Bureau, and to tell me in writing what you have done.

This letter is made under para 35 of the Reserve Bank of India (Commercial Banks – Credit Information Reporting) Directions, 2025, dated 28 November 2025. Under that para, a credit institution that does not send updated credit information to the credit information companies within 21 calendar days of being informed by the complainant or a credit information company pays the compensation, and the complainant is told of the action taken in all cases. I first informed you on 12 October 2026. I ask you to send the updated information within 21 calendar days of that date. If you do not accept the complaint, please give me your reasons in writing.

The same para provides for compensation of Rs 100 per calendar day if a complaint is not resolved within thirty calendar days from the date of its initial filing. It treats a complaint as resolved on the date the rectified credit report has been sent to the postal address or email ID the complainant provided. It provides that the compensation is to be credited to the complainant's bank account within five working days of the resolution of the complaint. I ask that any compensation due be paid as the Directions provide.

My bank account number or UPI ID for the compensation is meera.nair@examplebank.

Please acknowledge this letter and send the reply to the address or contact given above.

Yours faithfully,

Meera Nair

Date:

Documents sent with this letter:

No.Document
1Copy of the credit report dated 10 October 2026
2Loan closure letter

Fill in your own

You, the borrower

Your name, or your business name *
Your address *
Phone number or email for the reply *

The bank and the account

Name of the commercial bank *
Address of the branch or the officer who handles complaints *
Kind of account *For example home loan, credit card, personal loan or business loan.
Loan, card or account number *

The wrong information

Name of the credit bureau whose report shows the error *
Date of the credit report you saw *
What the report shows that is wrong *For example: shows the loan as overdue by 90 days.
What it should show *
Date you first raised this with the bank, if you didLeave blank if this letter is your first complaint. If you raised it more than 21 days ago, the 21 days have already run; the letter still records the date you first raised it.
Bank account number or UPI ID for any compensationLeave blank to give it later. The bank collects this detail on its complaint form.

The letter and who signs it

Documents you are sending with the letter

Document 1

Document *For example: copy of the credit report, loan statement, no-dues letter.
Date on the letter *Today, or any day in the next seven days.
Write the letter as *
Name of the person who signs *

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If this is where you are

My bank or lender is holding my property papers, letting agents harass me, or has not given back money from a transaction I did not make or that failed.

Bank dispute letter that cites the RBI rule

A letter to the bank that cites the RBI rule it has to follow, with your dates, and a sheet with your deadlines and the Ombudsman window.

  • The letter for your problem: release of my original property documents after loan closure, harassment by recovery agents, unauthorised electronic transaction, or failed transaction not reversed in time
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Common questions

Does this letter work for an NBFC or a cooperative bank?

No. It is written for commercial banks and cites the Commercial Banks Directions only. RBI issues separate Directions for NBFCs, cooperative banks and credit bureaus. This letter cites only the commercial bank Directions.

When does the compensation start?

Para 35 gives Rs 100 per calendar day if the complaint is not resolved within thirty calendar days from the date of the initial filing of the complaint. The compensation is to be credited to your bank account within five working days of the resolution of the complaint.

What if the bank refuses to pay compensation?

Para 35 says wrongful denial of compensation can go to the RBI Ombudsman under the Reserve Bank Integrated Ombudsman Scheme as amended.

Does para 35 cover every credit dispute?

No. Among other exclusions, it does not apply to a dispute with a remedy under section 18 of the Credit Information Companies (Regulation) Act, to complaints about a credit institution's internal administration, or to complaints decided by or pending before a consumer commission, court or tribunal.

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