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Privacy policy, terms and refund policy for your website

What legal pages does an Indian business website need?

A privacy policy, terms of use, a refund and cancellation policy and a business and grievance officer page, ready to link from your footer.

  • Privacy policy
  • Terms of use
  • Refund and cancellation policy
  • Business and grievance officer details

₹999₹1,499

Launch price until 30 November. ₹1,499 after that.

Fill in and preview
  • See the first page of your own document before you pay
  • Pay through Cashfree by UPI, card or netbanking
  • Word to edit and PDF to print, the moment the payment clears
  • Full refund if the documents are not delivered
  • Refund policy

Rule 4(1) of the IT (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 requires a body corporate that handles personal information to publish a privacy policy on its website. It covers the data collected, the purpose, disclosure and the security practices. Rule 5(9) requires a named Grievance Officer, with contact details published on the website, who redresses grievances within one month.

A business that sells through its site has more to display. The Consumer Protection (E-Commerce) Rules, 2020 ask for the legal name, address, customer care and grievance officer contacts, and under rule 7 the return, refund, delivery and payment details. Rule 4(5) asks the entity to acknowledge a complaint within forty-eight hours and redress it within one month. The Amendment Rules 2026 (G.S.R. 789(E)) add items from 1 January 2027, and the pack's sheet lists them by date.

The pack gives you the four pages, with the privacy policy built on the DPDP notice so the two match. It is for a business selling its own goods or services on its own site. It does not cover a marketplace where other sellers sell, or a site where users post content that others see.

Fill in your own

₹999₹1,499

Launch price until 30 November. ₹1,499 after that.

Your website

Website address *
Can people post content on your site that others can see, such as reviews, comments or listings? *
Do other sellers sell through your site? *
Do people buy from you through the site? *
Branch addresses
Leave it empty if you have none.

Your business

Business name *The legal name, as registered.
Business address *
Goods or services you use the data to provide *For example: a physiotherapy clinic in Pune.
Do you collect personal data of anyone under 18, or of a person with a disability through a guardian? *

The personal data

Each item of personal data and what you use it for *

Item 1

Personal data *
What you use it for *
One row for each item, such as name, mobile number, address or payment details.
Service providers that handle the data for you
For example your hosting, payment, email or delivery company. Leave it empty if there are none.

Grievance officer

Name *
Role *
Email *
Phone *
Web page where people withdraw consent and make requests *Usually your privacy policy page.
Days you take to answer a request or complaint *

Customer care

Customer care email *
Customer care mobile *
Customer care landline
How you protect the personal data *What you really do, for example: data is encrypted, only two staff can open customer records, and we back up daily.
City whose courts hear disputes *

Refunds and cancellations

Days a customer has to return goods or stop a service for any reason *Enter 0 if you take nothing back for a change of mind. Defective or late goods and services are always taken back.
Days you take to pay an accepted refund *
Charge for cancelling a confirmed order *Enter 0 if there is none. If you charge it, you pay the customer the same when you cancel.

We keep your answers and number so we can help if you ask. Ask us at any time and we delete them.

BuildWright does documentation, filing and compliance facilitation. This tool works from the rules cited on this page and does not give legal advice. We prepare the documents from your answers; you check, sign and send or file them.

Common questions

Do I need a grievance officer on my website?

Rule 5(9) of the 2011 IT Rules asks for a Grievance Officer whose name and contact details are on the website. Rule 4(4) of the E-Commerce Rules, 2020 asks an e-commerce entity to display the officer's name, contact details and designation.

Does the refund policy have to say anything in particular?

Rule 7(1) of the E-Commerce Rules asks a site that sells to display its return, refund, exchange, warranty, delivery and payment details. Rule 7(4) bars a refusal to take back or refund defective, deficient or not-as-advertised goods or services, with force majeure excepted for late delivery.

What changes on 1 January 2027?

The E-Commerce Amendment Rules 2026, G.S.R. 789(E), take effect then. They drop fax from the contact details, require a copy of the complaint to go to the complainant, and add the country of origin for imported goods. The pack lists each item by date.

Can I use this for a marketplace?

No. The pack is for a business selling its own goods or services on its own site. A marketplace falls under rules 5 and 6 of the E-Commerce Rules, which the pack does not build.

Can I see the document before I pay?

Yes. Fill in your details and the page shows the first page of each document with your own answers in it. You pay only if it is what you need.

Can I change the document after I download it?

Yes. Each document comes as a Word file you can edit and a PDF you can print. You can also change your answers and prepare it again before you pay.

What if the payment goes through and the documents do not open?

The page checks the payment again and opens the documents on the same payment, so you are never charged twice. If they still do not arrive, write to us within 7 days and we refund the full amount.

Can you send or file it for me?

Yes. After you download, ask us to take the next step and we handle the sending or filing for you.

Not sure it applies to you?Check with the free DPDP Compliance Checklist first. Nothing you enter is stored.

Often needed next

Want this handled for you? Tell us where you stand and we prepare the documents and take the next step for you.