Documentation
We take your product details: what you collect, how you use it, and whether you sell to consumers or businesses. Then we produce a customized Terms of Use, DPDP-compliant Privacy Policy, and Refund Policy set, reviewed against the Consumer Protection (E-Commerce) Rules 2020 where applicable.
A live Indian website needs Terms of Use, a DPDP-compliant Privacy Policy, and a Refund Policy if it takes payment, three different documents answering three different questions. We draft all three from your actual product details, checked against the Consumer Protection (E-Commerce) Rules 2020 where they apply.
Terms of Use, a Privacy Policy, and a Refund Policy each answer a different question: what a user can do on your site, what data you collect and why, and what happens if a customer wants their money back. A template built for one rarely answers the others correctly.
If you sell to individual consumers, the Consumer Protection (E-Commerce) Rules 2020 add disclosure and grievance-redressal obligations on top. If you sell purely to other businesses for their business use, those Rules generally don't apply to that transaction, and we confirm which situation you're in before drafting.
Scope
Terms of Use set for India, with governing law and liability-limit clauses matched to your product rather than a generic download.
The Privacy Policy is drafted against the DPDP Act's notice requirements and cross-referenced with our DPDP Compliance Checklist tool, giving you a way to keep assessing your compliance well after delivery.
Where your intake flags third-party vendors touching personal data, we note where a separate Data Processing Agreement is needed with that vendor. Drafting the DPA itself sits outside this service today.
Specifics
| Document | Answers |
|---|---|
| Terms of Use | What a user is allowed to do on your site, and what you're not liable for |
| Privacy Policy | What personal data you collect, why, and what rights a user has over it |
| Refund Policy | What qualifies for a refund, the timeline, and how a customer requests one |
We keep the Privacy Policy standalone rather than folded into the Terms of Use. A data-protection notice buried inside a general terms document is one of the more common reasons a consent flow doesn't hold up as proper notice under the DPDP Act.
The Consumer Protection (E-Commerce) Rules 2020 apply based on the Consumer Protection Act's definition of consumer, which excludes purchases for commercial use. A platform selling purely to other businesses generally sits outside these Rules for that transaction. We confirm whether you sell to consumers, businesses, or both before drafting, since it changes what the documents need to say.
This service drafts your own public-facing documents. It doesn't draft the Data Processing Agreement between you and a vendor who touches your users' data on your behalf, that's a separate document we flag as needed but don't bundle in here today. It also isn't a substitute for a qualified data-protection review before you rely on any DPDP exemption.
Process
Step 1 of 4
Tell us about your product
What it does, what personal data you collect, and who you sell to.
Common mistakes founders make
Clarifications
Yes. The DPDP Act's notice and consent requirements apply to personal data you collect from anyone, including individual users at a business customer, whether or not the product itself is consumer-facing.
Usually not, if you sell purely to other businesses for their business use. It applies the moment you sell to an individual, including someone buying for self-employment. We confirm which applies to you before drafting.
Not as part of this service today. We flag where a DPA is needed based on the vendors you list at intake, which you can then take to a dedicated drafting conversation with us.
Yes. Taking payment is what triggers the requirement, regardless of the product type.
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