Consumer complaint for goods and services, ready for e-Jagriti

How do I file a consumer complaint against a seller or service provider myself?

The complaint documents e-Jagriti asks for, in its upload order, with the Commission and the fee worked out from what you paid.

Index
Proforma
Synopsis with list of dates and events
Memo of parties
Consumer complaint with affidavit
Before you file

A consumer can file a complaint under section 35 of the Consumer Protection Act, 2019 about defective goods, a deficiency in a service, a price charged above the displayed, fixed or agreed price, or an unfair trade practice. The complaint goes to the District Commission when what you paid is up to ₹50 lakh, and the fee is nil up to ₹5 lakh (G.S.R. 912(E), G.S.R. 606(E)).

You file where you live or work (section 34(2)(d)), within two years of the cause of action (section 69). The Act does not ask for a legal notice first. The pack counts your two years from the day the problem arose, which is the safe date.

e-Jagriti asks for an index, a proforma, a synopsis with a list of dates, a memo of parties and the complaint with a notarised affidavit. The pack builds each one from your answers and tells you the upload order.

The Act does not treat a buyer for resale or a business purpose as a consumer, so the pack is built for your own or your family's use, or for goods you use only to earn your own living. Insurance claims have their own bundle.

Fill in your own

What you bought

Did you buy goods or hire a service? *

What did you buy it for? *

The Act does not treat a buyer for resale or a business purpose as a consumer. Goods used only to earn your own living are covered.

What you bought or hired *For example "a Model X washing machine" or "a home interior job".

Invoice or order number

Date you bought or hired it *

Amount you paid *The price or charges you paid. This sets the Commission and the fee.

What went wrong

What went wrong? *

Date the problem first arose *

What happened *In your own words, one paragraph on each line: what was promised, what went wrong, what you asked for and what the other side did.

Other dates and events

Event 1

Date *

What happened *

For example your complaint to the seller, their reply, a repair visit or a call to the National Consumer Helpline.

Has this matter ever been taken to a court, a commission or another forum? *

Pending or decided. If yes, we look at it with you on a call.

The other side

Who the complaint is against *

Opposite party 1

Name *

Address *

Role *For example "the seller" or "the manufacturer".

The seller or service provider first. Add the manufacturer or a platform if they share the blame.

You, the complainant

Your name *

Short description of you *For example "aged 34, a software engineer".

Your full address *

Mobile number

Email address

Does any of these apply to you?

Pick every one that applies. Leave all unselected if none does.

What you ask for and where you file

What you ask the Commission to order *

Refund you ask forFill this in if you ask for a refund. Not more than you paid.

Compensation you ask for *For loss and harassment. Enter 0 if you ask for none.

Costs of the complaint you ask for *Enter 0 if you ask for none.

District where you live or work *

State *

Documents you attach

The invoice or receipt is listed already. Add each other document, such as the warranty card, chats, emails or photos.

Date on the documents *Today, or any day in the next seven days.

We keep your answers and number so we can help if you ask. Ask us at any time and we delete them.

BuildWright does documentation, filing and compliance facilitation. This tool works from the rules cited on this page and does not give legal advice. We prepare the documents from your answers; you check, sign and send or file them.

Common questions

Do I need a lawyer to file?

No. The e-Jagriti FAQ says an advocate is not mandatory, and the bundle is written for you to file in person.

What does it cost to file?

The Commission's fee is nil when you paid up to ₹5 lakh, and rises in steps above that (G.S.R. 606(E)). The proforma shows the fee for your amount.

Can I ask for compensation?

Yes. You can ask for compensation for loss and injury (section 39(1)(d)) and for costs (section 39(1)(m)). The Commission decides what to award.

I bought it for my business. Can I use this?

Not for resale or a business purpose, which section 2(7) leaves out. Goods you use only to earn your own living by self-employment are covered. For other business purchases we look at the facts with you on a call.

Not sure it applies to you?Check with the free Consumer Complaint Checker first. Nothing you enter is stored.

Often needed next

Want this handled for you? Tell us where you stand and we prepare the documents and take the next step for you.