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File a SEBI SCORES complaint and take it to SMART ODR

How do I file a complaint on SCORES and go to SMART ODR if it is not resolved?

Your complaint written up, the SCORES filing sheet with text the form accepts, and the SMART ODR step with its time limits.

  • Complaint to the entity
  • SCORES filing sheet
  • SMART ODR step

₹499₹799

Launch price until 30 November. ₹799 after that.

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  • Word to edit and PDF to print, the moment the payment clears
  • Full refund if the documents are not delivered
  • Refund policy

SEBI's circular SEBI/HO/OIAE/IGRD/CIR/P/2023/156 of 20 September 2023 sets the order. You complain to the listed company or SEBI registered intermediary first. If that does not resolve it, you file on the SCORES portal. The entity has 21 calendar days to resolve it and upload its action taken report. You then have 15 calendar days from that report to ask for a review, and the designated body files its revised report within 10 calendar days of the review being sought.

SMART ODR is the next step. SEBI Master Circular SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/195 (updated 28 December 2023) says when ODR opens and what bars it, such as the same matter being before a court or an arbitrator. Opting for ODR closes a pending SCORES complaint, so the order of the steps matters. SEBI's July 2026 ODR consultation is not law, and no final circular had appeared on SEBI's circulars list by 27 October 2026.

The pack gives you up to three documents depending on where you stand. If you have not yet complained, you get the complaint to the entity. The SCORES filing sheet has the registration details, the category, the complaint text in the characters the form accepts, and the attachments, up to 10 files and 20 MB in all. The SMART ODR sheet lists the time limits and who pays.

Fill in your own

₹499₹799

Launch price until 30 November. ₹799 after that.

You

Your name *
Your address *
Your email *

The entity

Name of the company or intermediary *
What is it? *
Client code, folio or DP ID

The complaint

Date the problem arose *
What went wrong *Dates, amounts and what the entity did or failed to do.
What you want the entity to do *
Amount you claimLeave it empty if you are not claiming money.
Documents you will attach
SCORES takes up to 10 files, 20 MB in all.

Where it stands

Have you complained to the entity? *
Have you filed on SCORES? *
Is the same matter before a court, an arbitrator or ODR? *
Today's date *

We keep your answers and number so we can help if you ask. Ask us at any time and we delete them.

BuildWright does documentation, filing and compliance facilitation. This tool works from the rules cited on this page and does not give legal advice. We prepare the documents from your answers; you check, sign and send or file them.

Common questions

Do I have to complain to the company or broker first?

Yes. Annexure II para 1 of the SEBI circular of 20 September 2023 sends you to the entity before SCORES. The pack writes that complaint if you have not made one.

How long does the entity have to reply?

21 calendar days from receipt of the complaint on SCORES, under Annexure I para 1.3 of the circular. You then have 15 calendar days from the date of its report to ask for a review.

Can I use SMART ODR and SCORES for the same complaint?

Opting for ODR closes a pending SCORES complaint, under Annexure II para 10 of the circular. ODR is also barred in some cases, for example when the same matter is before a court, an arbitrator or ODR. The pack's ODR sheet lists the bars from the Master Circular.

How many documents can I attach on SCORES?

Up to 10 files, 20 MB in all. The filing sheet has a place for each attachment you plan to upload.

Can I see the document before I pay?

Yes. Fill in your details and the page shows the first page of each document with your own answers in it. You pay only if it is what you need.

Can I change the document after I download it?

Yes. Each document comes as a Word file you can edit and a PDF you can print. You can also change your answers and prepare it again before you pay.

What if the payment goes through and the documents do not open?

The page checks the payment again and opens the documents on the same payment, so you are never charged twice. If they still do not arrive, write to us within 7 days and we refund the full amount.

Can you send or file it for me?

Yes. After you download, ask us to take the next step and we handle the sending or filing for you.

Not sure it applies to you?Check with the free Bank, Credit Report and Investor Complaint Route first. Nothing you enter is stored.

Often needed next

Want this handled for you? Tell us where you stand and we prepare the documents and take the next step for you.