How do I file a consumer complaint on e-Jagriti?
e-Jagriti, at e-jagriti.gov.in, is the government portal for consumer complaints. Register with your mobile number and email, confirm both with an OTP and upload an identity proof. Then choose File New Case and enter what you paid, the amount you claim, the date the cause of action arose, your state and district, and the case category.
The portal asks you to upload an index, a proforma, a synopsis with a list of dates and events, a memo of parties, and the complaint with a notarised affidavit, followed by your annexures. It publishes no prescribed format for these. For the exact format, its FAQ sends you to the concerned consumer commission.
Tick the declaration, preview the complaint and submit. You cannot edit after the final submit, so read the preview carefully. The portal gives you a reference number, and you pay the fee online. The commission is chosen by the amount you paid for the product or service. The compensation you claim does not change it.
File within two years of the date the cause of action arose (section 69 of the Consumer Protection Act 2019). You can file in the commission where you live or work (section 34(2)(d)).
If this is where you are
I have bills, chats and letters for my complaint but no dated list of events and no index the forum will accept.
List of dates and events and annexure index for your complaint
A numbered list of dates and events and an index of annexures captioned for your complaint, with a sheet on marking and filing them.
Common questions
Do I need a lawyer to file on e-Jagriti?
No. The portal's FAQ says hiring an advocate is not mandatory and that you can present and fight your own complaint. A relative or friend can file for you with written authorisation.
Do I have to send a legal notice or call the helpline first?
The Consumer Protection Act requires no prior legal notice and no prior helpline complaint. The National Consumer Helpline (1915, consumerhelpline.gov.in) forwards your complaint to the company and is not required before a commission. A written complaint to the company first is still worth keeping as evidence. We have not checked whether individual commissions expect a notice in practice.
What if more than two years have passed?
The commission can still admit the complaint if you show sufficient cause for the delay and it records its reasons (section 69). File with a request to condone the delay that gives a good reason.
Which commission hears my case?
The District Commission up to ₹50 lakh paid, the State Commission above ₹50 lakh up to ₹2 crore, and the National Commission above ₹2 crore. The Supreme Court has asked the Union to explain these limits, and they stand until changed.
Want this handled for you? Tell us where you stand and we prepare the papers and take you through the filing.